Privacy Policy & Terms

How Johnny Locksmith of Phoenix collects, uses and protects your information — and the terms that apply when you use our website or services.

Effective April 19, 2025

1. Information We Collect

We collect only what we need to do the job and stay in touch about it:

Personal information — your name, phone number, email address, service address, and billing details when you request service or submit a form.
Service information — details about the locksmith work you request, schedule, or complete with us.
Automatically collected data — IP address, browser type, device information, and website usage statistics, gathered through cookies and analytics tools.

2. How We Use Your Information

We use what we collect to schedule and carry out locksmith services, communicate with you about appointments and updates, process payments, improve our website and service quality, and meet our legal obligations.

SMS Policy

3. Text Messages (SMS)

If you opt in, we may text you about your service. Here is exactly what that means.

What you'll receive: appointment reminders and confirmations, follow-up messages about completed work, billing questions, and — only if you separately opt in — occasional promotions or offers.

How often: message frequency varies with the type of communication. Typically you may receive up to 2 SMS messages per week regarding your appointments or account.

How to opt in: verbally during a conversation with us, by submitting a form on this website, or by filling out a paper form.

How to stop or get help: reply STOP to any message to unsubscribe at any time, or HELP for assistance. You can also call us at (480) 779-9144 to be removed from our messaging list.

Your number stays private. Information obtained through the SMS consent process is never shared with third parties for marketing purposes.

Carrier charges: standard message and data rates may apply depending on your carrier's plan, and rates may differ for domestic and international messages.

4. Sharing Your Information

We do not sell your personal information. We share data with trusted third parties only when it's necessary to complete a transaction or fulfill your service, maintain our website and technical systems, or comply with a legal obligation.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how the site is used, and improve your experience. You can disable cookies in your browser settings, though some parts of the site may not work as intended.

6. Your Privacy Rights

You may request access to the personal information we hold about you, ask us to correct or delete it, or opt out of marketing communications at any time. To make a request, contact us using the details in section 10.

7. Data Security

We use reasonable safeguards to protect your information from unauthorized access, disclosure, or misuse. No method of transmission over the internet is completely secure, but we take the protection of your data seriously.

8. Children's Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.